Privacy Policy

Introduction

This policy covers our use of cookies on this site, and the use of your data if you have asked to be informed via our contact form.

How We Use Cookies

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to.  It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Strictly Necessary Cookies

These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms.  

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Strictly necessary cookies in use on this website: 

__RequestVerificationToken (Retained for the current session only)

Helps prevent Cross-Site Request Forgery (CSRF) attacks.

ARRAffinity (Retained for the current session only)

Used to distribute traffic to the website on several servers in order to optimise response times. 

cookieNotice (Retained for 365 days)

Used to determine if cookies have been accepted.

RECAPTCHA

We use the Google reCAPTCHA APIs as part of our services to help protect our clients and our systems from cyber spam and abuse. The reCAPTCHA API works by collecting hardware and software information, such as device and application data, and sending this data to Google for analysis. The information collected in connection with your use of the service will be used for improving reCAPTCHA and for general security purposes. It will not be used for personalised advertising by Google.  

reCAPTCHA always sets the NID cookie, retained for approx 180 days. if you are logged in to Google in your browser, or have visited other sites using Google services then additional cookies may be set by Google.

You can find further details via this link https://support.google.com/recaptcha/?hl=en.

Performance Cookies     

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Google Analytics

We use the Google analytics as part of our services to better understand how our clients access our website, and so to optimise the site accordingly. This sets the following cookies.

__ga (Retained for two years)

Used to distinguish users.

__gid (Retained for twenty-four hours)

Used to distinguish users.

__gat (Retained for one minute)

Used to throttle request rate.

Functionality Cookies       

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

If you do not allow these cookies then some or all of these services may not function properly.

We do not currently use functionality cookies.

Targeting Cookies     

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

They do not store any personally identifiable information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

We do not currently use targeting cookies.

Contact Form data

If you do not opt to receive updates from us we will only use the information you supply us for the purposes of responding to your enquiry. 

If you do opt to receive updates then the following applies.

A. Information We Collect

The Personal Information that we may collect or receive about you broadly falls into the following categories:

(i) Information we receive about you via our contact form: We will store the provided contact information about you such as your name, email address, or telephone number. 

(ii) Information we collect automatically: When you interact with an email update that you receive from us, we may collect information about your device and interaction with an email. We use cookies and other tracking technologies to collect some of this information. Our use of cookies and other tracking technologies is discussed more below.

• Device information: We collect information about the device and applications you use to access emails sent through our Service, such as your IP address, your operating system, your browser ID, and other information about your system and connection.
• Usage data: It is important for us to ensure the security and reliability of the system we use to send out updates. Therefore, we also collect usage data about your interactions with emails sent through the Service, which may include dates and times you access emails. This information also allows us to ensure compliance with the Standard Terms of Use and Acceptable Use Policy of the email service, to monitor and prevent service abuse, and to ensure we attain certain usage standards and metrics in relation to the above-mentioned Service. 

B. Use of Personal Information

We may use the Personal Information we collect or receive about you in reliance on our legitimate interests for the following purposes:

• To enforce compliance with the Standard Terms of Use of our email service and applicable law. This may include utilising usage data and developing tools and algorithms that help us prevent violations.
• To protect the rights and safety of individuals. For example, our email service may review those particular email campaigns, which may include your contact information. This reduces the amount of spam being sent through email service providers and helps maintain high deliverability.
• To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
• To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
• To prosecute and defend a court, arbitration, or similar legal proceeding.
• To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
• To provide, support and improve the email Service. For example, this may include sharing your information with third parties in order to provide and support the Service or to make certain features of the Service available. When we share Personal Information with third parties, we take steps to protect your information in a manner that is consistent with applicable privacy laws. 

C. Cookies and Tracking Technologies

We and our third-party partners may use various technologies to automatically collect and store certain device and usage information (as discussed above) when you interact with an email campaign, and this may include using cookies and similar tracking technologies, such as pixels and web beacons. For example, we may use web beacons in the emails we send. When you receive and engage with an email, web beacons track certain behaviour such as whether the email was delivered and opened and whether links within the email were clicked. Web beacons allow us to collect information such as your IP address, browser, email client type, and other similar data as further described above. We use this information to measure the performance of our email campaigns and to provide analytics information and enhance the effectiveness of our email Service, and for the other purposes described above.

D. Your Data Protection Rights

Depending on the country in which you reside, you may have the following data protection rights:

• To access; correct; update; port; delete; restrict or object to our processing of your Personal Information.
• You also have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available here.

If you no longer want to be contacted by us, please unsubscribe directly from any email we send you, or contact us directly to update or delete your data. 

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.